POLICIES

Deposits: All deposits are non-refundable and non-transferable.  

Rescheduling: You may reschedule once on one deposit with a 7-day notice prior to your appointment. Once you pass the 7 day threshold of your appointment time and date, we require a new deposit. *Think of your depsoit as purchasing your appointment time!* After more than one reschedule, you will need to pay a new deposit. This will be applied to your balance at check-out the day of your service. 

Switching Artists: NEW CLIENTS - If you are currently on the schedule and would like to book with a different artist, you may schedule a new appointment with a new deposit. Once we see the new appointment booked, we will cancel the old appointment. Deposits are non-refundable as well as non-transferable.

If you are currently a client of Brow Canvas and would like to book with an artist that did not do your initial appointment – there will be a one-time flat fee of $25 the day of your appointment for switching artists.  This fee is a one-time payment that goes to your old artist. We strive to ensure a smooth transition between artists while providing clear instructions and maintaining a friendly atmosphere. If you have any further questions or need assistance, feel free to reach out to us! 

Cancellations: If you need to cancel your appointment, please note that your deposit will not be refunded as all deposits are non-refundable. Any cancellations made within the 24-hour window will be charged 25% of the remaining balance to the card on file. 

No Call No Shows: If you do not show up and do not contact us, a charge of 50% of the remaining balance will be applied to the card on file. To rebook with us, please contact us via phone or email (504-323-4536 // info@browcanvas.com). Please note that your deposit will be doubled to ensure your commitment to any future appointments. 

Grace Period: Each client is allotted a 15-minute grace period for arriving at their scheduled appointment. Arrivals exceeding this 15-minute window will result in the appointment being canceled. Failure to notify your artist of your tardiness, while still arriving late, will be treated as a 'no-call, no-show,' and you will be charged accordingly.

Waitlist: To join our waitlist, schedule an appointment on our website and contact us via text or email (504-323-4536 // info@browcanvas.com). Provide your name, current appointment details, and preferred time frame. Thank you! 

Refunds: Any forms of payment towards an appointment at Brow Canvas are non-refundable once the service has been completed. If your appointment is paid for in full and you would like to cancel, you will be refunded the amount minus the deposit and processing fee. 

We genuinely appreciate your interest in our services, and we are dedicated to providing a professional and pleasant experience for all our clients.
Should you have any further questions or require additional information, please do not hesitate to reach out to us.